Information About the services

Red WiFi is committed to give customers positive interactions. If you have a negative experience with Red WiFi, we all aways love to hear about it and resolve the problem to stop this happening again email: [email protected]or call 1300 999 733

All the info and fees are listed in the tables below please also note the payment terms

Land line phone PLANS

Plan

Monthly Access Cost inc GST

Calls

Included

1300

numbers

Contract Term

Once off signup fee

XRED

$29.95

$0

$0.40c

0 months

$97.00

XXRED

$54.70

Local, National & Mobile

$0.40c

0 months

$97.00

Land line ADSL Bundle   PLANS

MONTHLY SERVICE OPTIONS AND INCLUSIONS (ADSL Broadband bundles)

Plan

Monthly Access Cost inc GST

Data & Calls

Included

1300

numbers

Contract Term

Once off signup fee

XRED Bundle

$87.00

$0 Calls UNLIMTED Data

$0.40c

0 months

$97.00

XXRED Bundle

With Call pack

$147.70

Local, National Mobile Calls & UNLIMTED Data

$0.40c

0 months

$97.00

EARLY TERMINATION

There is no early termination fee (ETF) and this service can be cancelled at any time. If you do decide to cancel the service at any time the amount owing for the service will be the cost of the charges incurred up until the time of cancellation of the service.

RED WiFi reserves the right to withdraw the product and cancel your service at any time.

NBN

MONTHLY SERVICE OPTIONS AND INCLUSIONS (NBN)

Plan

Monthly Access Cost inc GST

Data allowance

Download / Upload speed

Contract Term

Once off signup fee

Please note  

NBN Endless Data 12/1

$57.00

Unlimited

Up To 12Mps/1Mbps

0 months

$97.00

As this is on the NBN network all speeds are sold up to. Red WiFi run low contention ratio which means less customers using the same data pool.  

NBN Endless Data 25/5

$67.00

Unlimited

Up To 25Mps/5Mbps

0 months

$97.00

NBN Endless Data 50/20

$87.00

Unlimited

Up To 50Mps/20Mbps

0 months

$97.00

Red WiFi phone

$37.00

Unlimited Local, National & Mobile

0 months

$77.00

EARLY TERMINATION

There is no early termination fee (ETF) and this service can be cancelled at any time. If you do decide to cancel the service at any time the amount owing for the service will be the cost of the charges incurred up until the time of cancellation of the service.

RED WiFi reserves the right to withdraw the product and cancel your service at any time.

Point to point WiFi plans

MONTHLY SERVICE OPTIONS AND INCLUSIONS (WiFi plans)

Plan

Monthly Access Cost inc GST

Data allowance

Download / Upload speed

Contract Term

Setup fee for standard install

Please note  

RED WIFI 5

$87.00

Unlimited

5Mps/2Mbps

24 months

$397

Download and upload speeds are guaranteed if you connect and Red WiFi can’t deliver there’s NO charge  

RED WIFI 10

$117.00

Unlimited

10Mps/2Mbps

24 months

RED WIFI X10

                 $117.00

Unlimited

10Mps/2Mbps

12 months

$497

RED WIFI Custom

$_________

Unlimited

Tell RED WIFI what you need

24 months

TBA

Red WiFi phone

$37.00

Unlimited Local, National & Mobile

24 months

EARLY TERMINATION

There is an early termination fee (ETF) and this service can be cancelled at any time. If you do decide to cancel the service at any time the amount owing for the service will be the cost of the charges incurred up until the time of cancellation of the service plus,

With our Point2Point service, if you were to cancel within the first 12 months it will be a $500 cancellation/exit fee, however if you were to cancel after 12 months you get 2 options.

Option A: $200 Cancellation/exit Fee (after 12months on a 24month contract)

Or

Option B: Transfer to another RED WiFi product (e.g. going from Point2Point to ADSL, NBN etc). With this option, only the service (the way you connect) changes. Your cost per month would continue at your Point2Point plan for the duration of your remaining contract.

RED WiFi reserves the right to withdraw the product, void the contract and cancel your service at any time.

MOBILE PLANS

MONTHLY SERVICE OPTIONS AND INCLUSIONS (3G MOBILES)

Plan

Access Cost inc GST

Call Value Included

Mobile Data Included

SMS Included

Contract Term

NANO

$20

$200

200 MB

Unlimited

0 Months

MINI

$35

$500

1.5 GB

Unlimited

0 Months

STANDARD

$45

$800

2.5 GB

Unlimited

0 Months

SUPER

$55

$1500

4 GB

Unlimited

0 Months

MAX

$65

Unlimited

5 GB

Unlimited

0 Months

EARLY TERMINATION

There is no early termination fee (ETF) and this service can be cancelled at any time. If you do decide to cancel the service at any time the amount owing for the service will be the cost of the charges incurred up until the time of cancellation of the service.

RED WiFi reserves the right to withdraw the product and cancel your service at any time.

Data PLANS

MONTHLY SERVICE OPTIONS AND INCLUSIONS (3G MOBILE Data BROADBAND)

Plan

Access Cost inc GST

Mobile Data Included

Excess Usage per MB

Contract Term

SMALL

$30

3 GB

$0.03 per MB

0 Months

MID

$45

6 GB

$0.03 per MB

0 Months

LARGE

$65

10 GB

$0.03 per MB

0 Months

EARLY TERMINATION

There is no early termination fee (ETF) and this service can be cancelled at any time. If you do decide to cancel the service at any time the amount owing for the Service will be the cost of the charges incurred up until the time of cancellation of the service.

RED WiFi reserves the right to withdraw the product and cancel your service at any time.

Mobile plan and Data plans charges

Charges

inc. GST

Calls to own users (on the Red WiFi account)

$0.0000

Calls to Telstra Mobile (on-net)

$0.9900

Calls to non-Telstra Mobile (off-net)

$0.9900

Calls to Fixed (all carriers)

$0.9900

Call Forwarding

$1.7900

10 Digit 1300 numbers

$0.9900

6 Digit 13 numbers

$0.9900

1800 numbers

$0.0000

VOICEMAIL

Divert

$0.0000

Retrieval

$0.9900

MESSAGING

SMS

$0.0000

SMS to fixed, SMS to 1300, SMS to 1800

$0.2500

SMS to international numbers

$0.5000

MMS

$0.5000

MMS Video

$0.7500

Excess Data Charge (Per MB rate)

$0.030000

USING YOUR SERVICE OVERSEAS

You’re Monthly Call and Data Allowances doesn’t include usage while you’re overseas, so you’ll be charged separately for this usage. You can find the rates for international usage at [email protected]

Payment Terms

Bills are issued on the 28th of each month and due on the 15th of the next month. Dirct deb’s come out on the 7th of each month if you find a problem with your bill please call Red WiFi’s customer service rep on 1300 999 733 and talk with the accounts team.  

All late payments will incur a $15.00 overdue/late payment fee for every month it is overdue.

Credit Card fee’s

Percentage

Visa card

2%

Master card

2%

American Express

4%

Diners Club

4%

Other payment methods

Bpay

2%

Australia post

2%

Cheque

2%

Bank payment (EFT)

0% free

Other information

WE’RE HERE TO HELP

If you have any questions, just call us on 1300 999 733 so we can serve you better. Or you can visit us at www.redwifi.com.au for additional information, including to access information about your usage of the service.

COMPLAINTS

If you have any concerns or complaints, you can access our complaint resolution process via the details on our website at [email protected]you can also contact the Telecommunications Industry Ombudsman on 1800 062 058 or submit an enquiry at http://www.tio.com.au/

Your Telecommunications Specialists

For internet users who are disatisfied with speeds, unreliability and lack of support. 

This service is a new way to experience communications that provides the ability to connect to the world better. Unlike the poor internet quality that is currently accepted.

Our services gives consumers reliable and fast internet with quality support.

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1300 999 733

Level 1

Office Suite 1

207 Logan Road

Brisbane, 4102

RED WiFi Website Terms and Conditions


Critical Information Summary



(1300  999  733)

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